|
Terms
and Conditions
Customer's responsibilities
Canoeing and kayaking are assumed risk activities. Folding Kayaks
UK (FKUK), and other outlets run by FKUK, its employees, suppliers
and sub contractors cannot be held responsible for any loss,
damage, injury or death however caused. It is the customer's
responsibility to ensure they have sufficient knowledge, skills
and equipment for the activity they have chosen to partake in.
Ensure you are familiar with all the relevant safety practices
and procedures for your equipment and for the location in which
you are using it.
Warranty
Wayland kayaks / replacement skins:-
There is a five (5) year warranty on the frame and ten (10) years on the skin
on all Wayland kayaks / replacement skins. The warranty starts from the date
of purchase by the original owner. This warranty is not transferable and does
not
apply to
owner modifications.
NERIS kayaks / replacement skins:-
There
is a five (5) year warranty on
all Neris kayaks / replacement skins. The warranty
starts from the date of purchase by the original owner. This warranty is
not transferable
and
does not apply to owner modifications.
On receipt of your order, you must fully check the delivery for defects ASAP
(ideally within a week after delivery) and provide a feedback report together
with supporting photos should any faults
be found.
In the event of a manufacturing defect, the manufacturer will
either repair or replace, at its option, any defect, at no charge to the
customer and return the repaired or replaced part, postage paid, to the
customer within
a reasonable period of time. Proof of purchase may be required. We will
liaise with the respective factory to have problem/s resolved etc.
Repairs required
due to improper use or care, negligence, product modification
or accident are not covered by the warranty, but will be performed
upon request. Return shipping costs to ourselves or to the
respective factory (EG Wayland - Poland, NERIS - Ukraine) are
the responsibility of the purchaser.
If you have
any warranty issues or need repairs to your kayak or
accessories, please contact us by email together with supporting
detailed photos. Photos will speed up the resolution process.
Down payment
of the order indicates acceptance of all the terms and conditions
herein.
Cancellation & Return
Policies
Cancelling
the order before we dispatch (Wayland made kayaks, replacement
skins and accessories)
You must email us ASAP as we may dispatch well before the quoted delivery time.
Refund will be less 5% Cancellation Fee of the total order.
We may, under exceptional circumstances, waiver the Cancellation Fee (less
any PayPal / bank fees incurred) if the kayak ordered is a standard kayak,
with no special customisation requests, and is of a popular colour. In the
event of very long delays at the factory (EG kayak not dispatched within 10
weeks), the Cancellation Fee may be waived subject to a reasonable explanation by the factory.
If the cancellation is due to being offered a cheaper deal by any dealer / factory (a sale etc), the cancellation fee is 15%. (Our prices are strictly set by the dealer prices supplied by the factory and therefore is at the RRP or less).
Once dispatched, the below 30 Day Return policy applies.
Once
Dispatched & After Delivery – 30 Day Return Policy (Kayaks
and accessories)
We will accept returns provided the kayak / replacement skin is of a standard
configuration and has not been placed on water / rough surfaces / or damaged,
and that the request is sent to us via email (info@waylandkayaks.co.uk or info@foldingkayaks.co.uk)
within 30 days after the delivery of the kayak (Delivery Date will be as recorded
on the courier tracking system or as when collected).
If the kayak or replacement skin is NOT of a standard configuration
(EG specially custom made to order to your own specifications) and there is
a high probability that that kayak / replacement skin cannot be easily re-sold,
due to your chosen technical specifications / features / colour selections,
we cannot guarantee that we accept that return.
The refund
will be the total cost of the order, less 5% Cancellation (Restocking)
Fee.
You must
receive a Return Authorization number along with shipping instructions
prior to sending the complete order back. Print out and complete
the Return Authorization Form (we will provide you with a web
link). Include this form with your shipment, writing the RA#
on the outside of the package.
It is your
responsibility AND COST to return the goods to us. We are required
by law to make this clear before you purchase. THIS IS NON
NEGOTIABLE - WE WILL NEVER COVER THE COST OF THE GOODS TO BE
RETURNED. Once the purchase has been received and inspected
by ourselves as being new with no faults, we will then arrange
the refund accordingly within 48 hours. We reserve the right
to charge for any items found damaged – this will be
at the same cost as per normal repair / replacement request.
After 30
days, returns / refunds do not apply.
Do
not order if you do not agree with the above Cancellation
Policy. Demo kayaks available to view on request.
Cancelling Replacement Skins and custom 'made to order'
kayaks orders
The replacement skins and custom kayaks are all specially hand made to order
on request. Once the order has been prepared on the factory floor (IE material
cut in preparation to make the skin), the order cannot be cancelled. The only
exception to this will be in the case of the more popularly requested replacement
skins such as those for the Klepper Aerius II (520), or kayaks where another
buyer can easily be found. Do not order a replacement skin
or custom made kayaks if you do not agree with this cancellation policy. In
the event of popularly requested replacement skins and custom made kayaks,
that above cancellation policy for kayaks and accessories applies.
Custom kayaks are those other than STANDARD, BASIC or EXPEDITION - IE where
specific features (keel strips, loading hatches, paddle pockets etc) or hull
material
type (super lightweight TPU, heavy duty Hypalon, etc) have been requested to
be used, added or left out. This also applies to deck colours where the colour
chosen is not commonly used for that particular kayak type - EG military colours
Refund payment method
Refunds will be done in the same way as the original payment received. IE -
paid via cheque will be refunded via cheque, paid via PayPal will be refunded
via PayPal, etc.
|
